INTRODUCTION

Conflict is an integral part of human existence, such that wherever there are two or more persons (whether in an organisation, family, religious places, and so on); it is bound to occur from time to time.  It is important to state that conflict in itself is not always negative; however, it becomes negative when it is excessive and affects the existence of harmonious relationships.

Conflict is a clash or misunderstanding or disagreement between individuals arising from differences in thought processes, perceptions, attitudes, understanding, requirements, and sometimes even interests.  Conflict occurs amongst individuals as well as among countries, political parties, states, villages, and towns.  When conflicts are not addressed or controlled on time, it could lead to the undesirable situation even in the workplace (including fighting, working in silos, absenteeism, resignations, and the like).  While conflict resolution tries to reduce or eliminate conflict, managing conflict or conflict management helps the involved parties to fashion out ways to tolerate each other within their relationship.

At the end of this training course, participants attending the Conflict Resolution and Management Workshop will be able to develop the following competencies:

• Developing strategies for resolving workplace conflicts
• Managing workplace conflicts.
• Listening
• Managing workplace relationships.

TRAINING OBJECTIVES

This Conflict Resolution and Management Workshop aims at enabling participants to achieve the following objectives:

• discuss the causes of conflicts in the workplace;
• explain the processes of conflict resolution;
• Identify the effects of conflicts in the workplace;
• explain the importance of listening and effective communication in the conflict resolution process;
• explain the difference between conflict resolution and conflict management; and
• develop strategies for managing conflicts in the workplace.

WHO SHOULD ATTEND?

This C4 Consultants training course is designed specifically for:

• Managers, and Senior Officers.
• HR Practitioners, Industrial Relations Officers, and Unionists.
• Customer & Clients Relations Officers, Foremen, and Supervisors.
• Officers, leaders, and other personnel desiring to improve their skills in conflict management.

TRAINING METHODOLOGY

C4 Consultants courses utilise varieties of proven adult learning techniques to ensure maximum understanding, comprehension and retention of knowledge. Interaction, practical exercises and case studies (Learning-by-doing techniques) to ensure practical understanding and retention of information will also be applied.

TRAINING OUTLINE

Day 1: Conflict Resolution and Management

• Conflict Management
• The art of Listening and Communication
• Conflict Resolution Strategy in the workplace
• Approach to Conflict Resolution in the Workplace
• Attitude in Conflict Resolution and Management

Duration:  1 Day

Cost: N30,000.00

Note: The is also available for Customised training by duration, venue & Fee