INTRODUCTION

In times of economic crunches and difficulties, when organisations are struggling to keep afloat in business, it is a veritable skill to know and apply various skills on how to continue providing quality goods and services to your clients without using up the available scarce resources in the organisation. This is a very crucial skill for all employees, from various works of life, (especially the directors, managers, and supervisors) of the organization.

This exciting and interactive C4 Consultants training course has been designed to help you discover the efficiency and effective strategies for improved performance in your organisation.

At the end of this training course, participants attending the organizational efficiency and performance improvement workshop will be able to develop the following competencies:

• Apply work ethics, culture, and value in the day-to-day business operations.
• Building Customer Driven organization
• Leading organisational efficiency and effectiveness drive in the organisation
• Strategies for customer attraction and retention
• Understanding the dynamics of leadership functions and roles in performance improvement

TRAINING OBJECTIVES

This organizational efficiency and performance improvement workshop aim at enabling participants to achieve the following objectives:

1. discuss the importance of work ethics, culture, and organizational values in their efficiency drive.
2. explain the processes of making their organizations be customer driven.
3. distinguish the difference between organizational efficiency and effectiveness and also explain their importance to their organizations.
4. develop strategies on how to attract and retain their customers.
5. explain the various leadership roles and functions in the organization.
6. apply the various leadership skills in achieving organizational success.
7. demonstrate with examples, how communication and interpersonal relations can lead to organizational efficiency and effectiveness.

WHO SHOULD ATTEND?

This C4 Consultants training course is designed specifically for:

• Middle and Senior-Level Executives
• Human resources professionals, Administrators, and Supervisors
• Medical practitioners (Doctors, Nurses, Pharmacists, Lab Scientists, Radiographers, and others)
• Other professionals (Managers, Bankers, Client Services / Business Development Officers, Accountants, and others) who need to understand and adjust their work processes for better operational efficiency
• Those leaders and managers who aspire to develop a new set of values in their work, plus those who will manage long into the future

TRAINING METHODOLOGY

C4 Consultants courses utilise varieties of proven adult learning techniques to ensure maximum understanding, comprehension, and retention of knowledge. Interaction, practical exercises, and case studies (Learning-by-doing techniques) to ensure practical understanding and retention of information will also be applied.

TRAINING OUTLINE

Day 1: Organizational Efficiency and Effectiveness

• Overview of Organizational Efficiency and Effectiveness
• Work ethics, Culture, and value
• Building Customer Driven organization
• Customer Attraction and Retention
• Communication and Interpersonal Relations
• Organizational Efficiency and Effectiveness

Day 2: Leadership and Performance Improvement Techniques

• Leadership Functions and Roles
• Organizational success through effective leadership
• Performance Improvement Techniques

Practical and Brainstorming sessions

Duration: 2 Days

Cost: N150,000.00

Note: The is also available for Customised training by duration, venue & Fee